RETURN AND REFUND POLICY

Thank you for shopping at Cherry Leather. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we’re here to help. Please read our Return and Refund Policy below.

1. Returns

1.1 Eligibility for Returns
You may return any item purchased from Cherry Leather within [X] days of receiving your order, provided the following conditions are met:

  • The product is unused, unworn, and in its original condition.
  • The product is in its original packaging, including any tags or labels.
  • The product was purchased directly from the Cherry Leather website.
  • You must have a valid proof of purchase (receipt or order confirmation).

1.2 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

  • Items that have been worn or used.
  • Custom-made or personalized shoes.
  • Sale or discounted items (unless otherwise stated).

2. Process for Returning Items

2.1 To initiate a return, please contact our customer service team at cherryleather.store@gmail.com or call 03246661825. Provide the following details in your message:

  • Order number.
  • Product name and size.
  • Reason for the return.

2.2 Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us. You will be responsible for paying for your own return shipping costs unless the return is due to a defect or error on our part.
Please note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2.3 Returns must be shipped to the following address: [Your Return Address]

3. Refunds

3.1 Eligibility for Refunds
Refunds will be issued once the returned item is received and inspected. To be eligible for a refund, the returned item must meet all of the return conditions outlined in Section 1.

3.2 Processing Time for Refunds
Once your return is processed and approved, your refund will be credited to the original payment method. Please note that it may take up to [X] business days for the refund to appear in your account, depending on your bank or payment provider.

3.3 Partial Refunds
In certain situations, partial refunds may be granted (if applicable), including:

  • Products with obvious signs of use or damage.
  • Items returned outside the designated return window.

4. Exchanges

4.1 If you would like to exchange your item for a different size or colour, we recommend returning the original item for a refund and placing a new order.
4.2 Exchanges are subject to product availability. If the desired item is out of stock, we will notify you and offer alternative options.

5. Defective or Damaged Items

5.1 If your product arrives defective, damaged, or if we made an error with your order, please contact our customer service team immediately at cherryleather.store@gmail.com with the following details:

  • Order number.
  • A description and photos of the damage or defect.

5.2 If the return is due to a defect or error on our part, we will cover the return shipping costs and offer a full refund or replacement of the defective item.

6. Final Sale Items

6.1 Certain items may be marked as "final sale" and are not eligible for returns or refunds. Please carefully review the product details before purchasing. Final sale items include but are not limited to clearance, discounted, or promotional items.

7. Cancellations

7.1 Orders can be canceled within 24 hours of purchase. After this time, we cannot guarantee that the cancellation will be processed before shipment.
7.2 To request a cancellation, please contact us immediately at cherryleather.store@gmail.com

8. Shipping Costs

8.1 You are responsible for the cost of return shipping unless the return is due to an error on our part.
8.2 If you receive a refund, the original shipping charges will not be refunded.

9. Customer Support

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at:

  • Email: cherryleather.store@gmail.com
  • Phone: 03246661825