SHIPPING POLICY

1. Order Processing Time

  • Processing Time: All orders are processed within [6] business days (excluding weekends and holidays). Orders placed after 3:00 PM ] or on weekends will be processed the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Delivery times may vary based on your location, the shipping method selected, and product availability.

  • Domestic Shipping:

    • Standard Shipping: Estimated delivery time is [7] business days.
    • Expedited Shipping: Estimated delivery time is [15] business days.
    • Overnight Shipping: Estimated delivery within [25] business days, if ordered before 3:00 PM 

  • International Shipping:

    • We currently offer international shipping to select countries. Delivery times vary depending on the destination, and can range from [7] to [15] business days.
    • Customs Fees & Duties: International customers are responsible for any customs fees, import duties, or taxes that may apply upon arrival in their country.

3. Shipping Costs

  • Domestic Orders: Shipping costs will be calculated at checkout based on your selected shipping method and delivery location. We offer free standard shipping on domestic orders over [insert amount].
  • International Orders: Shipping fees for international orders are calculated at checkout based on your location, the shipping method selected, and the weight of your order.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use the tracking number to monitor your shipment until it arrives at your specified address.

If you have any trouble with tracking, please contact our customer service team, and we will assist you in locating your package.

5. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. Cherry Leather is not responsible for delays or issues arising from incorrect or incomplete addresses. If you need to update the shipping address, please contact our customer service team as soon as possible.

6. Shipping Delays

While we strive to deliver your order on time, shipping times may be affected by circumstances beyond our control, including weather conditions, holidays, or issues with our shipping carriers. We are not responsible for any delays caused by the carrier or customs processing.

If your order is delayed, we will do our best to keep you updated on the status. Please contact our customer service team if you have any concerns.

7. Lost or Stolen Packages

Once your package is marked as "delivered" by the carrier, it becomes the responsibility of the customer. If your package is lost or stolen after delivery, please contact the carrier directly for assistance. Cherry Leather is not responsible for lost or stolen packages.

If you suspect that your package is lost or has been delivered to the wrong address, please contact our customer service team, and we will do our best to help resolve the issue.

8. Returns Due to Shipping Issues

If you receive an item that is damaged or incorrect due to shipping, please contact us immediately. We will provide instructions on how to return the product and will offer a full refund or replacement, depending on the situation.

9. Customs and Import Duties (International Orders)

For international orders, please note that customs fees, import duties, taxes, and other charges may be applied once the package reaches your country. These charges are the responsibility of the customer, and Cherry Leather is not responsible for these additional fees.

We recommend checking with your local customs office for more information on what to expect in terms of import duties and taxes.

10. Changes to Shipping Policy

Cherry Leather reserves the right to update or change this shipping policy at any time. All updates will be posted on this page with the revised date.